Shipping policy
Delivery Information
At V’ALORA, each jacket is made to order and individually prepared with care. We believe every piece deserves thoughtful attention before beginning its journey to you.
Preparation Times
Preparation times vary depending on the fur type, design and style selected. Estimated preparation time: 4–15 working days. Preparation and delivery are separate stages.
Delivery Rates & Times
Delivery times below begin once your piece has been prepared and dispatched. All services are tracked.
| Destination | Service | Price | Estimated delivery after dispatch |
|---|---|---|---|
| United Kingdom | Standard tracked | Free | 5–10 working days |
| United Kingdom | Express tracked | £6.99 | Faster delivery once dispatched |
| European Union | Tracked international | £25.00 | 5–10 working days |
| Worldwide (incl. USA, Canada, Australia, New Zealand, UAE, Switzerland, Norway, Japan, Singapore, Hong Kong, South Korea, Malaysia) | Tracked international | £35.00 | 7–14 working days |
For UK customers, each order undergoes an additional quality inspection and is thoughtfully packaged by V’ALORA before final delivery. If your country is not offered at checkout, please contact us before ordering.
Tracking Your Order
Once your order has been dispatched for its final journey to you, you will receive an email containing your tracking details.
Customs, Duties & Import Taxes
Orders shipped outside the United Kingdom are sent on a Delivered Duty Unpaid basis. Prices and delivery charges shown at checkout do not include import duties, import VAT/GST/sales taxes or the carrier’s customs handling fees. These are set by the destination country, are payable by the recipient, and are usually collected by the courier before or on delivery. For EU orders this includes local import VAT and any applicable customs duty.
Please check your country’s import rules before ordering — some countries restrict the import or sale of genuine fur products. If a parcel is refused or returned because duties are not paid, the original delivery charge and return shipping costs may be deducted from any refund, without affecting your statutory rights. Customs processing may occasionally extend delivery times.
Delivery Delays
While we always strive to meet our estimated delivery timeframes, occasional delays may arise due to circumstances beyond our control, including courier disruptions, customs processing, adverse weather and public holidays. We sincerely appreciate your patience and understanding.
Need Help?
Should you have any questions regarding your order, delivery or tracking, email us at valoraoutwear@gmail.com or use our Contact page.
Who we are: V’ALORA is the trading name of India Wyard, a sole trader based in the United Kingdom.
Business address: Valora Furs, Water Street, Accrington, Lancashire, BB5 6PX, United Kingdom
Email: valoraoutwear@gmail.com