Returns & Exchanges

At V’ALORA, each piece is thoughtfully prepared with care and attention to detail. We hope you adore your purchase, but understand that sometimes a piece may not be quite right.

Should you wish to arrange a return, our customer care team is here to assist you.

Our Returns Policy

We offer a 14-day returns period from the date your order is delivered.

To qualify for a full refund, items must be returned in their original condition, unworn beyond trying on, with all original tags attached and packaging included, where possible. This does not affect your statutory rights.

Customers must notify us of their intention to return within 14 days of receiving their order and send the item back within a further 14 days.

Custom-Made Pieces

Our jackets are individually prepared following each order, with careful attention given to the selected style and materials.

Please note that pieces genuinely personalised or made to your individual specifications may be excluded from change-of-mind returns, where permitted by law. Standard made-to-order styles remain subject to applicable cancellation rights. This does not affect your statutory rights regarding faulty or incorrectly described goods.

How to Request a Return

To arrange a return, please contact our customer care team through our website's Contact page, including your order number.

Our team will guide you through the returns process and provide the appropriate return instructions and address.

Return Shipping

Return postage costs for change-of-mind returns are the responsibility of the customer. We recommend using a tracked and insured delivery service to ensure your piece arrives safely.

For faulty or incorrectly supplied items, V’ALORA will cover reasonable return postage costs.

Refunds

Refunds will be issued to your original payment method in accordance with applicable consumer law, generally within 14 days of receiving the return or evidence that it has been sent back. Please allow additional time for your payment provider to reflect the refund.

Faulty or Incorrect Items

Every V’ALORA piece is prepared with care. However, should your order arrive damaged, faulty or incorrect, please contact us as soon as possible.

Our customer care team will be happy to assist and arrange an appropriate resolution in accordance with your statutory rights.

Need Help?

Should you have any questions regarding returns, exchanges or your order, please contact our customer care team through our website's Contact page.

We’ll be delighted to assist you.

With love,
V’ALORA ♡